Just Jot It JauaryDay 17. Complaint

Hi  it is  day 17 at  Just Jot  It January over  at  LindsGHill’s blog Shan Jeniah https://shanjeniah.com/about/, is  doing her third and final day as our guest host for Just Jot It January.  The Just Jot It January 17th prompt, brought to you by  me, blogging at Willowdot21 is: “Complaint.” Use it any way you’re inspired to. And make sure you stop by and say hi to Willow as well! Here’s her blog: https://willowdot21.wordpress.com/

jjj-2017

#jusjojan

Rules and Pingback here 

I used  to  work in  Customer Services  in a large  supermarket, I had  to deal  with  all sorts of  complaints, difficult  customers, visitors  and  queries… Not  mention  take orders  for  party  food  and  cakes  and  at  Christmas, Turkeys  and  Geese! Easy  one hand  tied  behind your  back  stuff!

Well  you  would  not  believe some of  the  daft  things   we had  to  deal  with. EG : Lady  wearing  Barbour  Jacket  and  headscarf  throws any  empty  egg carton  at  me . ” These  eggs  all cracked  when I  boiled  them ”  she screeched at  me! I  replied  that  eggs  do crack  when  they are boiled occasionally. WRONG!  I will not  bore  you  with  what  happened  next  but in  the  end I gave  her  a refund  and  another  box  of  eggs! I also had  to  smile at  her  and apologise  for  her inconvenience??

Another  day  a woman  came up  to  the  desk  and told  her  husband  had  been in  at  the weekend  and  a cashier  has been  rude  to him. I asked if she had  the receipt so I could  see which cashier  had  served him. …. Imagine  my  delight  when  she handed  me  a bill  for  a Tesco’s … I  smiled  sweetly  and  said  sorry  madam  but  the  incident  did  not happen here.

I got  thing’s  wrong  too, one  evening  we were  checking  the returns  .. ” who  dealt  with  this prepacked  Colli ” the  supervisor  asked, I said  I had. “what  did  you  do  for  the customer ” she  asked  sounding  irritated. I told her  I  had  done  as always  given her  a replacement  and a refund. She  almost  smiled. “Great , they  are  from Marks  and Spencer’s”  we  did  all chuckle !

I  won’t  go on  but  below  is  an Acrostic  Nonet   about  the  time  a man  came in  and  thrust a bunch of  flowers into my  face. ” They  don’t  smell,  they are  seven days  old  and  were guarantied for ten day. ”  … what could I  do  apart  from smile?  Yes  a  refund  and  a new bunch of  flowers!

Acrostic Nonet  Complaint.

Can you  help me  these flowers don’t smell

Only had  them seven days see

My wife’s so disappointed

Please do something for me

Let’s see what  to do

Are  you  happy

If I give

New buds

Thanks!

 

 

30 Comments (+add yours?)

  1. Ritu
    Jan 17, 2017 @ 19:47:37

    Customer complaints can be so funny!!! And I loved the nonet!

    Reply

  2. Judy E Martin
    Jan 17, 2017 @ 20:31:54

    Grrrr Some people!!!
    I loved your stories willow and can just picture some of the customers! It is so hard to bite your tongue though isn’t it?! 🙂

    Reply

    • willowdot21
      Jan 17, 2017 @ 20:37:22

      Your so right Judy ..it is hard to bight your tongue. You must have the same problems with your patients every day! I miss it sometimes mostly I am grateful not to have to cope and keep smiling when people are so rude!! ❤ 🙂

      Reply

  3. wendyj59
    Jan 17, 2017 @ 22:55:02

    Funny stories 🙂

    Reply

  4. Let's CUT the Crap!
    Jan 18, 2017 @ 00:43:32

    They all floor me, but the flowers don’t smell? Lots of flowers are not roses and lots of roses don’t smell. Take daisies or geraniums.No smell. No money back for example. o_O

    Reply

    • willowdot21
      Jan 18, 2017 @ 10:11:01

      Sadly the flowers had a notice boasting they would stay scented for 10days apparently his lost their scent after 7 days.. hence the replace and refund … He annoyed me at least 10years ago and I still remember! 😊😋 xxx

      Reply

  5. Trackback: Just Jot It Jan 17 – Complaint | Linda G. Hill
  6. Anisha
    Jan 18, 2017 @ 03:11:03

    Customer complaints can be funny and nasty too… kudos to u for your patience! 😊

    Reply

  7. jetgirlcos
    Jan 18, 2017 @ 03:30:32

    Love your poem! I wonder if you just sprayed a little air freshener or perfume on the flowers ? Can’t even begin to tell you how happy I am that I have a door between me and the passengers. I think our Flight attendants are real superheros for dealing with all the complaints!

    Reply

  8. shanjeniah
    Jan 18, 2017 @ 03:36:10

    Sorry for all those who were rude to you, but it does sound like you’ve kept your sense of humor, at least – and you got a great little poem out of it, too!

    Reply

  9. LindaGHill
    Jan 19, 2017 @ 00:09:16

    Wow, you really have had your share of complaints! It’s funny now, but I bet it wasn’t back then. Thanks so much for sharing, and for your lovely poem too, Willow!
    And of course, for the prompt!! 😀 ❤

    Reply

  10. Hugh's Views and News
    Jan 19, 2017 @ 09:31:51

    Sheer delight being on the front line of customer service. I did my time in the retail trade and had to bite my bottom lip so many times. The daftest complaint I dealt with was a woman who complained that of the two tins of baked beans she had bought, the second one had two fewer baked beans in it than the first. She wanted a partial refund and an apology.

    Reply

    • willowdot21
      Jan 19, 2017 @ 20:25:36

      I can quite believe it! Tell me did she have so little to she counted them!… Did you refund ? I probablely would of had too! Un bloody believable!! Love you Hugh you made me smile!!xxxx

      Reply

      • Hugh's Views and News
        Jan 20, 2017 @ 09:23:22

        Yes, she wanted a refund, and my Manager said to go ahead. She tried it a few other times and eventually was barred from coming into the shop. 😀

      • willowdot21
        Jan 20, 2017 @ 12:11:42

        I know the type, we had a woman used to come in once every two months with scrapes of what used to be expensive joints of meat, she always had the labels, she always wanted refund and replacement… we did a couple of times eventually we told one the store managers and she set up a plan. The woman would arrive, we would alert the boss she would say tell the lady I shall be down asap. Then she would keep the woman waiting 20 mins, eventually she would come down all smiles, the woman by then was irate. The Boss said we will send these samples to the Lab at head office for testing and then we will deal with the problem so you don’t need to keep coming back with problems. The woman was not best pleased but had to leave empty handed . She did try it twice after at different times to try and catch other staff but we held a united front and she stopped shopping with us …. no loss. I could tell you about the professional complainers but it sounds like you have had dealing with them!! xxx

      • Hugh's Views and News
        Jan 20, 2017 @ 15:16:25

        I’m sure there’s a book in here somewhere, Willow. Shop assistants have many stories to tell. In fact, there’s probably a book already out there somewhere.

      • willowdot21
        Jan 20, 2017 @ 16:10:06

        Yes I bet you are right , and it would be a laugh out loud one too!! ❤

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