Hi it is day 17 at Just Jot It January over at LindsGHill’s blog Shan Jeniah https://shanjeniah.com/about/, is doing her third and final day as our guest host for Just Jot It January. The Just Jot It January 17th prompt, brought to you by me, blogging at Willowdot21 is: “Complaint.” Use it any way you’re inspired to. And make sure you stop by and say hi to Willow as well! Here’s her blog: https://willowdot21.wordpress.com/
#jusjojan
I used to work in Customer Services in a large supermarket, I had to deal with all sorts of complaints, difficult customers, visitors and queries… Not mention take orders for party food and cakes and at Christmas, Turkeys and Geese! Easy one hand tied behind your back stuff!
Well you would not believe some of the daft things we had to deal with. EG : Lady wearing Barbour Jacket and headscarf throws any empty egg carton at me . ” These eggs all cracked when I boiled them ” she screeched at me! I replied that eggs do crack when they are boiled occasionally. WRONG! I will not bore you with what happened next but in the end I gave her a refund and another box of eggs! I also had to smile at her and apologise for her inconvenience??
Another day a woman came up to the desk and told her husband had been in at the weekend and a cashier has been rude to him. I asked if she had the receipt so I could see which cashier had served him. …. Imagine my delight when she handed me a bill for a Tesco’s … I smiled sweetly and said sorry madam but the incident did not happen here.
I got thing’s wrong too, one evening we were checking the returns .. ” who dealt with this prepacked Colli ” the supervisor asked, I said I had. “what did you do for the customer ” she asked sounding irritated. I told her I had done as always given her a replacement and a refund. She almost smiled. “Great , they are from Marks and Spencer’s” we did all chuckle !
I won’t go on but below is an Acrostic Nonet about the time a man came in and thrust a bunch of flowers into my face. ” They don’t smell, they are seven days old and were guarantied for ten day. ” … what could I do apart from smile? Yes a refund and a new bunch of flowers!
Acrostic Nonet Complaint.
Can you help me these flowers don’t smell
Only had them seven days see
My wife’s so disappointed
Please do something for me
Let’s see what to do
Are you happy
If I give
New buds
Thanks!
willowdot21 
Customer complaints can be so funny!!! And I loved the nonet!
Yes it was so funny at time, but it could get nasty too.. Yet I sort of miss it, being up close and personal with the angry public !! ❤ 🙂
I spent 9 years dealing with them.over the phones!!! I know it’s hard work!!!
OH! woo Ritu you deserve a medal , I did about 13/14 years ! We both deserve a medal!!
Yay! Medals for us both!!!!
Yea!
Grrrr Some people!!!
I loved your stories willow and can just picture some of the customers! It is so hard to bite your tongue though isn’t it?! 🙂
Your so right Judy ..it is hard to bight your tongue. You must have the same problems with your patients every day! I miss it sometimes mostly I am grateful not to have to cope and keep smiling when people are so rude!! ❤ 🙂
Funny stories 🙂
and all true☺
They all floor me, but the flowers don’t smell? Lots of flowers are not roses and lots of roses don’t smell. Take daisies or geraniums.No smell. No money back for example.
Sadly the flowers had a notice boasting they would stay scented for 10days apparently his lost their scent after 7 days.. hence the replace and refund … He annoyed me at least 10years ago and I still remember! 😊😋 xxx
Customer complaints can be funny and nasty too… kudos to u for your patience! 😊
It is easier looking back than at the time! 😊
guess that’s pretty much the case with all difficult things in life! in hindsight it all looks just about fine! 🙂
everything looks better in hindsight we all squire rose tinted glasses! 😊😎
Love your poem! I wonder if you just sprayed a little air freshener or perfume on the flowers ? Can’t even begin to tell you how happy I am that I have a door between me and the passengers. I think our Flight attendants are real superheros for dealing with all the complaints!
I agree anyone who has to deal with the public has to have skills but you need special skills in your job too, 😊everyone does! xxx
Sorry for all those who were rude to you, but it does sound like you’ve kept your sense of humor, at least – and you got a great little poem out of it, too!
Yes we did manage to keep smiling and even though the work load is greater now the girls still manage to smile! .. I am glad to be retired. xxxx
Wow, you really have had your share of complaints! It’s funny now, but I bet it wasn’t back then. Thanks so much for sharing, and for your lovely poem too, Willow!
And of course, for the prompt!! 😀 ❤
Well I had had a busy so I thought I can’t miss my own prompt so I thought well I have handled enough in my time so why not share? 😊 xxx
So happy you did! Thank you!! ❤ 😀
Sheer delight being on the front line of customer service. I did my time in the retail trade and had to bite my bottom lip so many times. The daftest complaint I dealt with was a woman who complained that of the two tins of baked beans she had bought, the second one had two fewer baked beans in it than the first. She wanted a partial refund and an apology.
I can quite believe it! Tell me did she have so little to she counted them!… Did you refund ? I probablely would of had too! Un bloody believable!! Love you Hugh you made me smile!!xxxx
Yes, she wanted a refund, and my Manager said to go ahead. She tried it a few other times and eventually was barred from coming into the shop. 😀
I know the type, we had a woman used to come in once every two months with scrapes of what used to be expensive joints of meat, she always had the labels, she always wanted refund and replacement… we did a couple of times eventually we told one the store managers and she set up a plan. The woman would arrive, we would alert the boss she would say tell the lady I shall be down asap. Then she would keep the woman waiting 20 mins, eventually she would come down all smiles, the woman by then was irate. The Boss said we will send these samples to the Lab at head office for testing and then we will deal with the problem so you don’t need to keep coming back with problems. The woman was not best pleased but had to leave empty handed . She did try it twice after at different times to try and catch other staff but we held a united front and she stopped shopping with us …. no loss. I could tell you about the professional complainers but it sounds like you have had dealing with them!! xxx
I’m sure there’s a book in here somewhere, Willow. Shop assistants have many stories to tell. In fact, there’s probably a book already out there somewhere.
Yes I bet you are right , and it would be a laugh out loud one too!! ❤